Magazine and Subscriptions:
When will I receive my first print issue? I ordered a few weeks ago.
We apologize for keeping you waiting! Subscription copies are usually mailed in two or three mass mailings during the term of the issue. Each issue lasts an approximate time of three months and in average, one mailing is made per month.
During the last two years, three of our printing houses have closed their doors and because of this, our print delivery has been delayed. Printed copies have been being mailed later than expected so please be patient as your issue will arrive. Please do not email us asking where your issue is as your email will not be answered. We appreciate your patience and support on this.
How long should it take to receive an issue?
The regular schedule for mailings is below. Please add 4-8 weeks to the date of your purchase, for example: If you placed an order on July 7th, and the mailing date is July 20th, your first issue may take up to September 20th to arrive.
There are 4 issues per regular subscription. If your order was placed after the third mass mailing, your subscription will start with the next issue.
Our issues and mailing dates are as follows:*
Issue 1: March / April / May
Issue 2: June / July / August
Issue 3: September / October / November
Issue 4: December / January / February
*Dates are subject to change
It’s been a long time. My issue must have gotten lost.
We rely on the US Postal Service to deliver the magazines. Unfortunately mail does get lost from time to time. Don’t despair. First, login to your account and make sure your subscription is for a print version and not a digital one. Sometimes people subscribe to the digital edition and wait for their magazine to show up in the mailbox! Print versions pricing varies from digital pricing, so please compare with your invoice or email receipt.
If you do have a print subscription, you have checked the mailing dates above, and you still believe you your issue got lost, we will provide you with a replacement issue once the period of the issue is over. Keep in mind that first issues may take from 4-8 weeks to arrive. Replacement issues are not provided for issues missing from a mailing address change that was not updated on time.
I’ve moved. Can you mail me replacements for the issues I didn’t receive?
If you have moved and you are in the United States, the USPS will forward periodicals to your new address for 60 days as long as you provide them with a notice. It is your responsibility to update your mailing address in our system to make sure you receive the magazines that you’ve paid for. We are not responsible for address changes or for updates to your address that have been emailed or mailed to us. Please login to your account and update your information when needed. We do not provide replacement issues for any issues that were mailed to your old address or for issues lost due to a mailing address that was not updated.
How do I update the address on a subscription?
Log into your account. Click on the text that says “change” next to your address information. Update the address fields and click “save”. To login to your account you need your account number and zip / postal code. If you don’t know your account number simply click on the ““Forgot Your Account Number?” link below the login fields.
Subscribers are responsible for making sure their subscription has a valid address at all times. Our team is not responsible for making address changes to your account or to send out missing issues if your address has changed.
My issue arrived damaged. Can you send a replacement?
Naked Food is a plastic-free publication, therefore, we choose to not use plastic to wrap magazines for sustainability reasons. If your magazine comes in the mail damaged, please email us with a photo of the damage and we will replace the damaged copy. Please also file a claim immediately with the USPS if you wish to receive the cost of the magazine back to you. You must file no later than 60 days after the mailing date.
I purchased a digital product but I did not receive it. I want a refund.
Please remember that we don’t provide refunds. Digital products should show up in your screen right after payment. Otherwise, you should receive an email receipt with a link to view or download your purchased product.
Please make sure your browser allow pop-ups from our website, otherwise it will prevent a window with your product to show up!
Purchasing a digital product and then raising a dispute with your card is considered fraud, so please make sure to understand that refunds are not provided.
I purchased a product but I don’t like waiting. I want a refund.
Please remember that we don’t provide refunds. Purchasing any of our products and then raising a dispute with your credit card company is considered fraud, so please understand that we do not provide refunds before placing your order. We understand it can be frustrating to wait a long time but we assure you that you will be happy with your magazine. In case you are unsatisfied, don’t want to wait, or have changed your mind, please consider donating your subscription to someone who needs it, a doctor’s office, a hospital, family, or a friend. We can help transfer your subscription to a person in need as we don’t offer refunds on subscriptions.
How do I know if an issue has been mailed to me?
Simple. Log into your account and check the status of your order. If your order is missing an issue is because it is on its way to you. If the order still has the same issues you purchased or the same number of issues from the last time you received a magazine, it means your issue will be mailed with the next batch of mailings (see above for dates) or it will be mailed with the upcoming version (if the order was received after the third mailing).
If you have missed the mailings but you still want to receive the current issue, please email us, and we’ll mail it for you with a shipping fee of $3. This is the shipping fee we pay to mail an individual periodical without the postal service’s mailing rate.
To login to your account you need your account number and zip / postal code. If you don’t know your account number simply click on the ““Forgot Your Account Number?” link below the login fields.
I just subscribed. Where is my digital issue?
Once a new order is entered in the system, you should receive an email confirmation about it from SimpleCirc, our third party subscription system host. The email will contain your account number and a link that you can use to login to your account anytime. You can also log in to your account with your new account number anytime. To access the digital issues click on the top menu labeled Naked Food Magazine. You will find all of your digital issues there. If you have not received an email or don’t know your account number, simply use the “Forgot Your Account Number?” link in the bottom of the login page.
I am a member of WFPB.ORG but haven’t received any magazines.
WFPB.ORG is an organization that has a number of initiatives, one of those is Naked Food. You have signed up to be a member of WFPB.ORG, which entitles you to several benefits including a subscription to Naked Food, should you wish to claim it. To claim your benefits, you need to sign in to your WFPB Account and follow the instructions to claim your benefits, including a subscription to Naked Food.
We are not able to claim benefits in your behalf. The magazine benefit included is the same length of the membership you have chosen to join.
What phone number can I call for customer support?
We don’t offer phone customer support. Send any email requests to help [at] nakedfoodmagazine.com for questions not supported on this FAQ.
I have been leaving messages on your social media websites, can you help?
We don’t offer customer support on our social media or main platform websites. Comments or messages left on these platforms are not serviced. Send any email requests to email@example.com for questions not supported on this FAQ.
I’m having trouble printing my digital magazine! Help!
We don’t recommend printing any of our digital material. Feel free of course to print a few pages for copies or for reference but we don’t make digital versions with the purpose of printing them. With today’s tools, you can view and follow recipe instructions from a tablet, phone or computer. Our goal is also to save unnecessary use of paper and ink. You must be wondering, “but don’t you print a magazine?”, we do but we do it responsibly and sustainably using recycled paper and soy ink so we offer the magazine in print for those who want that option. We are trying our best while raising consciousness. Hope you understand.
I want to switch to a print subscription (or vice versa).
Send us a quick email with the order number you’d like to switch and the subscription term you are interested in. We will send you an online invoice with the difference if switching to a printed format or provide you a credit for the remaining of your order if switching to a digital format. See the options for US, Canadian or International subscriptions.
How can I renew my subscription online?
Renew your print or digital subscription in a couple of minutes by logging into your account. Simply click on the blue RENEW button on the right side of your screen. Click on the subscription of your choice from the drop-down menu and follow the prompt to enter your payment information. Voila. Renew your subscription now.
How can I renew a gift subscription?
Login to your account and click the GIFTS tab. You will be able to renew any of your gift subscriptions from this page.
My subscription is expired. Can I still access past issues?
No. Access to your products are available while your subscription is active. Once it expires, you don’t have access. To remedy this issue, renew your subscription.
I’d like to start my subscription with the next issue. I already have the current one.
No Problem! Simply send us an email and let us know. We’ll update your subscription to start with the next issue.
Still have a question? We are always here to help. Please email us and we’ll get back to you as soon as we can. Thank you for stopping by!
Help on Naked Food Cookbooks
I am having trouble printing my cookbook! Help!
We don’t recommend printing any of our digital material. You can always print a few pages for copies or for reference but we don’t make digital cookbooks with the purpose of printing them. With today’s tools, you can view and follow recipe instructions from a tablet, phone or computer. Our goal is also to save unnecessary use of paper and ink. You must be wondering, “but don’t you print a magazine?”, we do but we do it responsibly and sustainably using recycled paper and soy ink so we offer the magazine in print for those who want that option. We are trying our best while raising consciousness. Hope you understand.