We are a very small team and we are not able to answer every email we receive. Please review this FAQ before sending an email.
When will I receive my first print issue? I ordered a few weeks ago.
We apologize for keeping you waiting! Subscription copies are mailed in three mass mailings during the term of the issue. Each issue lasts three months and every mailing is made every month. You may experience 4-6 weeks of delay if your order came right after a mailing.
If your order was placed after the third mass mailing, your subscription will start with the next issue. Check below for mailing dates:
Fall Issue: September 20th / October 15th / November 15th
Winter Issue: December 20th / January 15th / February 15th
Spring Issue: March 20th / April 15th / May 15th
Summer Issue: June 20th / July 15th / August 15th
It’s been a long time. My issue must have gotten lost.
We rely on the US Postal Service to deliver the magazines. Unfortunately mail does get lost from time to time. Don’t despair. First, login to your account and make sure your subscription was made for a print version. Sometimes people subscribe to the digital edition and wait for their magazine to show up in the mailbox. Print versions have a letter P for periodicals and digital subscriptions have a D for digital. If you are in Canada you will have a letter C, and if you are outside of the US it will say AirMail.
If you do have a print subscription, you have checked the mailing dates above, and you still believe you your issue got lost, please email us below and we will send you a replacement copy right away.
How do I know if an issue has been mailed to me?
Simple. Log into your account and check the status of your order. If your order is missing an issue is because the first issue is on its way to you. If the order still has the same issues you purchased it means your first issue will be mailed with the next batch of mailings (see above for dates) or it will be mailed with the upcoming version (if received after the third mailing).
If you’d really like to receive the current issue please email us, and we’ll mail it for you with a shipping fee of $3. This is the shipping fee we pay to mail an individual periodical without the postal service’s mailing rate.
To login to your account you need your account number and zip / postal code. If you don’t know your account number simply click on the ““Forgot Your Account Number?” link below the login fields.
How do I update the address on a subscription?
Log into your account. Click on the text that says “change” next to your address information. Update the address fields and click “save”. To login to your account you need your account number and zip / postal code. If you don’t know your account number simply click on the ““Forgot Your Account Number?” link below the login fields.
I just subscribed. Where is my digital issue?
Once an new order is entered in the system, you should receive an email confirmation about it from SimpleCirc, our third party subscription system host. The email will contain your account number and a link that you can use to login to your account anytime. You can also log in to your account with your new account number anytime. To access the digital issues click on the top menu labeled Naked Food Magazine. You will find all of your digital issues there. If you have not received an email or don’t know your account number, simply use the “Forgot Your Account Number?” link in the bottom of the login page.
I want to switch to a print subscription (or vice versa).
Send us a quick email with the order number you’d like to switch and the subscription term you are interested in. We will send you an online invoice with the difference if switching to a printed format or provide you a credit for the remaining of your order if switching to a digital format. See the options for US, Canadian, or International subscriptions.
How can I renew my subscription online?Renew your print or digital subscription in a couple of minutes by logging into your account. Simply click on the blue RENEW button on the right side of your screen. Click on the subscription of your choice from the drop-down menu and follow the prompt to enter your payment information. Voila.Renew your subscription now.
How can I renew a gift subscription?
Login to your account and click the GIFTS tab. You will be able to renew any of your gift subscriptions from this page.
I’d like to start my subscription with the next issue. I already have the current one.
No Problem! Simply send us an email and let us know. We’ll update your subscription to start with the next issue.
Still have a question? If your question is in this FAQ please don’t email us with the same question.
If your question refers to press, advertising, collaborations, or any other subject, please email us, and we’ll get back to you as soon as we can. Thank you for stopping by!